Pilote Wifi Chat welcomes every customer on the captive portal, answers their questions, helps them buy a plan and hands over to you when a human is needed.
Turn on the assistant on your captive portalActivate the chatBuilt for places that share their WiFi
Round-the-clock support
Connection, purchase, prices, lost code, outage: your customers ask their questions on the portal, at any hour. The assistant answers using your WiFi Zone's information, and you follow every conversation from your dashboard.
36conversations
8passed to the manager
4.6/5satisfaction
Support day and night, that gets better with your settings
New customer, regular, or away for a few days: the chat recognises the profile and adapts its first message.
New customerHello 👋 Welcome to Pilote Wifi. I can help you choose a plan or answer your questions.
Regular customerHello Ahmed 👋 Good to see you again. Your last plan was 7 days. Would you like to renew?
Returning customerWe haven't seen you online for 2 days. The connection is available, you can test your access.
The chat presents and compares plans, recommends one based on usage, creates the payment and activates access as soon as it is confirmed.
RecommendationFor watching videos, I recommend the 7-day plan.
Payment confirmed · plan activated
Common questions, network outages, customer account: the chat explains simply, gives the expected delay if known, and hands over when needed.
We are experiencing a temporary outage in your area. Our team is on it; the connection should come back gradually.
My accountYour plan expires on 25 September at 6:00 pm. You have 3.5 GB left.
Promotions, new plans, well-timed reminders and useful notifications: the chat builds customer loyalty for you.
Promotion🎉 Get 20% off your renewal today.
ReminderYour plan expires tomorrow. Would you like to renew now?
Network📶 We've improved the connection in your area. Come and try your new speed.
Three steps, and no customer is left alone with a question
The chat welcomes them on the login page, based on their profile.
No app, no sign-up: the chat appears on the captive portal, on any phone.
It relies on your WiFi Zone's information.
Common questions, plan recommendation, payment: the assistant guides the customer all the way to connection.
Tricky cases land in your dashboard.
Complaint, payment, specific request: you reply live, then hand back to the assistant.
On a typical WiFi, the customer is alone: code rejected, plan expired, slow connection… they give up, or call you at the wrong moment.
With Pilote Wifi Chat, every question gets an answer, day and night, right on the login page — with a friendly, fast personality suited to the local context.
The assistant listens to complaints, explains transparently, offers a solution, and passes the conversation to you with its full history when a human is needed.
No. The chat opens right on the WiFi login page, from any phone.
OpenAI, Google Gemini, DeepSeek, Mistral and Kimi (Moonshot AI). A backup engine takes over if the main engine doesn't respond.
Yes. When the AI can't solve the problem, the conversation goes to an administrator with the full history; they reply from the dashboard.
AI keys stay on the server, never in the browser, and each WiFi Zone only sees its own conversations.
Yes: display name, status message, WhatsApp button and layout template are set for each portal.
Yes. It is lightweight and built for entry-level phones and costly data plans.
Turn on Pilote Wifi Chat on your portal: your customers are never left alone with a question.
Turn on the assistant on your captive portalActivate the chat